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Learn from them the following: What is the issue at hand? How long has issue existed? Is the water Shut Off? Any flooding? Is property occupied?
The following are qualified as emergencies: Burst Pipe | Active Water Leak | Sewer Backup | No Water | Gas Leak | Overflowing Toilet | Water Heater Failure
ex: 1534 W. Broad St.
ex: Apt #, unit, suite, office, room
ex: Quakertown
ex: 18951
Name of agent that received this call
Date format: mm/dd/yyyy
Time in EST | Format hh:mm pm/am