Mr. Electric of Orange County
Answering Service Form
Greeting: “It’s a great day at Mr. Electric. This is [AGENT NAME]. How can I help you today?”
Mr. Electric of Orange County provides residential and commercial electrical services and offers 24/7 emergency service.
The following are qualified as emergencies: No Power | No A/C | Breaker Issues
Agent Script
Agent:
“It’s a great day at Mr. Electric. This is [AGENT NAME]. How can I help you today?”
(Allow the caller to explain the reason for their call. Fill out the form even if the call is not for service.)
Agent:
“I understand. I just need to gather a few details so I can make sure your request gets to the appropriate person.”
Agent Questions
- “Can you please describe the electrical issue you’re experiencing?”
(Skip if they already explained it.) - “How long has this issue been happening?”
- “Is this a residential or commercial property?”
- “Is the property currently occupied?”
- “Do you currently have power at the property?”
- “Are you having any issues with the breakers?”
Determine if this is an emergency.
Emergency situations include: No Power | No A/C | Breaker Issues
Customer Information
“May I have your full name, please?”
“Could you please provide your ZIP code so I can confirm that you’re within our service area?”
“Have you used Mr Electric before?”
“Is this for a commercial or residential property?”
“Do you Rent or Own the property?”
“What is the best phone number to reach you?”
“Do you have an email address you would like to use for updates and communications?”
“When is the best time to call you back?”
SIGN OFF
If the Call is NOT an Emergency
“Thank you. I have all the information I need. I’ll submit your request to the Mr. Electric office for their earliest available appointment. A member of their team will contact you regarding availability. Thank you for calling Mr. Electric, and have a great day.”
Complete and submit the intake form.
If the Call IS an Emergency
Agent:
“Thank you. I have all the information I need. Because this is an emergency, I need to contact our office team to confirm technician availability. Please allow us up to 15 minutes to check availability, and someone from Mr. Electric will contact you with an update.”
IMMEDIATELY AFTER THE CALL
Call the Primary Contact:
Isaac Rosenfeld — General Manager
Phone: (845) 774-6935
Company Information
Company Name: Mr. Electric of Orange County
Business Address:
16 Fillmore Ct., Unit 101
Monroe, NY 10950
Website:
mrelectric.com/orange-county
Primary Contact:
Isaac Rosenfeld
General Manager
Primary Contact Phone:
(845) 774-6935
Primary Contact Email:
isaac@mrelectricoc.com
Business Hours:
8:00 AM – 5:00 PM
Service Area:
Orange County, New York
Services Offered:
Residential & Commercial Electrical Services
24/7 Emergency Service:
Yes
Frequently Asked Questions (FAQ)
Do you charge a service fee?
“Service fees can depend on the location and type of service. The Mr. Electric team can confirm that for you.”
Do you provide free estimates?
“Yes, Mr. Electric does offer free estimates. I can take your information and have the team contact you.”
Do you service commercial properties?
“Yes, Mr. Electric provides both residential and commercial electrical services.”
Do you offer financing?
“Yes, financing options are available. The Mr. Electric team can provide you with the details.”
Do you have any promotions?
“There are no promotions currently listed, but the office can let you know if anything is available.”
Do you install generators?
“Yes, Mr. Electric installs generators for both residential and commercial properties.”
Do you install EV chargers?
“Yes, Mr. Electric installs Level 2 EV chargers for residential and commercial properties.”
Do you install specialty lighting?
“Yes. Mr. Electric installs recessed lighting, under-cabinet lighting, landscape lighting, outdoor lighting, accent lighting, and other custom lighting.”
Can you help with electrical panels?
“Yes. Mr. Electric can inspect, repair, replace, and upgrade electrical panels.”
Can you help with flickering lights?
“Yes. Mr. Electric can diagnose and repair issues causing flickering lights.”
Can you help with outlets, switches, or breakers?
“Yes. Mr. Electric handles outlet issues, faulty switches, breaker problems, frequent breaker trips, and other electrical concerns.”
Can you help with outdated or damaged wiring?
“Yes. Mr. Electric can inspect and repair outdated, exposed, or damaged wiring.”
Do you install smoke detectors or safety devices?
“Yes. Mr. Electric provides electrical safety services, including smoke detector and outlet safety upgrades.”
Can you help with home improvement or renovation projects?
“Yes. Mr. Electric can assist with electrical work for renovations, remodeling projects, new circuits, outlets, lighting, and other electrical upgrades.”
How much will the work cost?
“Mr. Electric uses upfront pricing. The electrician will assess the work and provide the price before the work begins.”
Can you schedule an appointment for me?
“I’ll take your information and send it to the Mr. Electric team. They’ll contact you regarding their earliest availability.”
How soon can someone come out?
“I’ll submit your information to the office for their earliest availability.”
Do you provide service after business hours?
“Yes, Mr. Electric offers 24/7 emergency service. Technician availability must be confirmed by the office.”
What qualifies as an emergency?
“Emergency situations include no power, no A/C, and breaker issues.”
What if I’m not sure whether my situation is an emergency?
“I’ll take down all the details and have the Mr. Electric team review the situation.”
What if I’m not sure whether you provide a certain electrical service?
“I can take your information and have the Mr. Electric team confirm that for you.”